Refund & Returns Policy

This policy explains when and how orders may be cancelled, returned, or refunded. Because Vaelith supplies sensitive research materials, some limitations apply for the integrity and safety of every lot. It works alongside our Terms of Service and Shipping & Returns information.

Order cancellations

You may request to cancel an order at any time before it ships by emailing info@vaelith.co with your order number. Once an order has shipped it can no longer be cancelled, but the remedies below still apply.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or a refund at no cost to you.

Purity & identity guarantee

Every in-stock lot is third-party tested and ships with a Certificate of Analysis. If an unopened product is found not to meet the specification stated on its COA, we will replace it or refund it. See our COAs and the purity guarantee in our Terms of Service.

Non-returnable items

For the safety and integrity of research materials, opened vials and temperature-sensitive products that have left our custody cannot be accepted for return once delivered, except in the case of a verified defect or COA discrepancy as described above. This protects every researcher from receiving materials whose storage and handling cannot be verified.

Lost or undelivered packages

If tracking shows your package as lost, or it does not arrive within the expected window, contact us and we will open a carrier investigation and make it right. See Shipping & Returns for details and optional package protection.

How refunds are issued

Approved refunds are issued to the original payment method used at checkout. Please allow a reasonable number of business days for your bank or card issuer to post the credit after we issue it.

How to request a refund or return

Email info@vaelith.co with your order number and a short description of the issue (and photos, if the item arrived damaged). We aim to respond promptly and resolve every request fairly.

See also our Terms of Service and Privacy Policy.